How does Lemington Consulting successfully work with client on a remote basis?
Lemington Consulting has successfully worked with remote clients across the U.S.
We employ a wide range of tools to facilitate collaboration of projects of all sizes.
These tools include:
- Secure Sharepoint Collaboration Web Sites:
We host Sharepoint web sites for file sharing, information exchange, and collaboration.
If you are unfamiliar with Sharepoint, we have a sample web site you can view.
Just give us a call.
- Web Conferencing:
Lemington has the ability to host web conferences to demonstrate solutions, provide
training, allow preliminary client testing of our solutions to facilitate clarity
in the development process, and make adjustments as necessary before the solution
is deployed at the client site.
- Remote Support:
We employ remote support software to quickly, securely and easily connect to our
clients' computers to provide deployment assistance, training and technical support.
Our remote support solution allows us to connect to a remote computer in less than
one minute, providing exceptional speed in response to client requests.
- Live Chat:
Our web site hosts live chat software which enables users to quickly chat with a
Lemington Consulting representative regarding any issue. We can provide technical
assistance, web site links, or initiate file transfers to our clients or prospective
clients in real time.
- Toll-Free
Phone Support:
Use our toll-free phone support in the U.S. and Canada to contact us quickly and
easily.
- After-Hours
and Weekend Assistance:
We work when our clients need our assistance. We support our clients beyond
the typical work day. We give our clients piece-of-mind that we will be there
to support them when they need us.
If you need further
convincing, please ask for references from many of our satisfied clients.
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Can Lemington Consulting provide references from existing clients?
Yes, we have a number of clients who have volunteered to act as a reference on our behalf. These references are available upon request. Lemington Consulting receives a high level of repeat business from its clients, which we think
speaks well of the quality of our work and our commitment to our clients.
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Does Lemington Consulting provide potential clients with a free
initial consultation?
Yes, we provide potential client with a free initial
consultation regarding their project and/or needs. We will give you our
best assessment regarding the cost and timing of the project. While we
believe we offer exceptional quality technology solutions for our
clients, depending on a particular client's needs, there may be more
suitable alternatives available to them. We are always upfront with
our clients as to what we think is best for them, even if it means offering
them an alternative that does not include our services. Our tag line is
"Client-Driven Software Solutions" and we take the "Client-Driven" portion very
seriously.
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Is Lemington Consulting insured?
Yes, we are insured. While we have never made a claim, we think it is an important risk management strategy.
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What geographical is the geographical scope of Lemington Consulting's business?
Lemington Consulting, based in Jacksonville, Florida, serves
clients located across the United States. We have successfully completed
projects for clients in Alabama, North Carolina, Connecticut, New Jersey,
Delaware, California, Washington,
Arizona and Nevada as well as Florida.
We have the facilities to provide our clients with a remote work option and
will be happy to tailor our schedule to fit your needs.
Lemington Consulting will also consider project work outside
the United States where a suitable working arrangement can be agreed upon.
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Where will the work be performed?
Lemington Consulting can provide both on-site and remote work
options, or a mixture of both for a client depending on the organization's
specific needs, priorities and resources. We will work with each client to
design a work arrangement that best fulfills their objectives. We have a remote support option
that allows us to interact with clients at geographically dispersed locations.
In addition, we now offer clients a SharePoint collaboration web site free of charge
to facilitate file sharing, project management, and information sharing with Lemington.
We have successfully completed remote projects for clients in Florida, Washington, California,
North Carolina, New Jersey, New York, Alabama, Arizona and Nevada.
Software application
training will generally be done at the client site,
however, Lemington Consulting can arrange an offsite location or conduct training via remote
support software should the client desire such an arrangement.
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Will Lemington Consulting enter into a confidentiality agreement
(NDA) a client?
Yes. Lemington Consulting will enter into a confidentiality
agreement or Non-Disclosure Agreement (NDA) with its client for the purpose of
protecting the client's proprietary business information and processes.
Lemington Consulting considers this an integral part of its customer service
focus, and understands the importance of confidentiality in all aspects of its
client engagements.
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What types of pricing arrangements are available from Lemington
Consulting?
Lemington Consulting provides both fixed rate, project pricing
as well as per-hour pricing arrangements for its clients. For work that has
a well-defined scope, Lemington Consulting can quote a fixed-rate, project
price to provide the client with an "all inclusive" costing solution. For
projects without a well-defined scope, a per-hour pricing agreement can be
negotiated.
Lemington Consulting is willing to enter into flexible payment
arrangements with its clients. These arrangements must be negotiated
before work begins.
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Does Lemington Consulting guarantee the quality of its work?
Yes. Lemington Consulting guarantees the quality of service it
provides to its customers. Computer software developed by Lemington
Consulting will be free from material defects as measured by the original
design specifications for the software. The client is responsible for
immediately notifying Lemington Consulting of any issue with its
software. Lemington Consulting will correct such material defect at no
cost to the client.
Lemington Consulting guarantees the installation and
configuration of OEM software. OEM software supplied by Lemington Consulting
will be covered in accordance with the manufacturer's warranty.
Computer hardware supplied directly by Lemington Consulting
will be covered in accordance with the manufacturer's warranty.
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